Privacy Policy

Effective Date: 7 November 2025

Version: 1.0

MarkPoint ("we", "our", or "us") is committed to protecting the privacy of students, teachers, and educational institutions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

📄 For complete Privacy Policy including all sections, please see our full legal document.

1. Information We Collect

1.1 Personal Information

  • Name and email address
  • School affiliation and role
  • Teacher and student identification within the school system
  • Class enrollment information

1.2 Educational Data

  • Exam responses and essay submissions
  • Assessment marks and feedback
  • Learning progress and performance data
  • Quote verification and text analysis results

1.3 Technical Information

  • IP address and device information
  • Browser type and version
  • Login timestamps and activity logs
  • Platform usage patterns

2. How We Use Your Information

We use collected information to:

  • Provide AI-powered marking and assessment services
  • Generate feedback and learning insights
  • Verify quotes and check for plagiarism
  • Support teacher-student collaboration
  • Improve our educational algorithms and services
  • Communicate about platform updates and features
  • Ensure platform security and prevent misuse
  • Comply with NSW Department of Education requirements

3. Data Sharing and Disclosure

3.1 Within Schools

We share data within your school ecosystem:

  • Teachers can access their students' submissions and marks
  • School administrators can view aggregate performance data
  • Students can view their own work and feedback

3.2 Third-Party Services

We may share limited data with:

  • Cloud infrastructure providers (AWS/Supabase) for hosting
  • AI services (with anonymized data only) for processing
  • Email service providers for notifications

3.3 Legal Requirements

We may disclose information when required by law, court order, or to protect the rights and safety of students and schools.

4. Data Security

We implement industry-standard security measures:

  • End-to-end encryption for sensitive data
  • Role-based access controls (RBAC)
  • Regular security audits and penetration testing
  • Compliance with NSW Department of Education security standards
  • Secure data centers in Australia
  • Regular automated backups

5. Student Privacy (COPPA/FERPA Compliance)

We take special care with student data:

  • We do not collect data from students under 13 without parental consent
  • Student data is never sold or used for advertising
  • Parents can request access to their child's data
  • We comply with FERPA requirements for educational records
  • AI processing of student work is done with privacy safeguards

6. Data Retention

We retain data according to educational requirements:

  • Active student work: Duration of enrollment plus 2 years
  • Assessment records: 7 years (as per NSW requirements)
  • Waitlist information: Until service launch or opt-out
  • Deleted accounts: Anonymized after 30 days

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion (subject to legal requirements)
  • Export your data in a portable format
  • Opt-out of non-essential communications
  • Withdraw consent for data processing

8. Cookies and Tracking

We use cookies for:

  • Session management and authentication
  • Remembering user preferences
  • Analytics to improve our service
  • Security and fraud prevention

You can control cookies through your browser settings. Disabling cookies may affect platform functionality.

9. International Data Transfers

All data is stored in Australian data centers. If we need to transfer data internationally for processing, we ensure appropriate safeguards are in place, including Standard Contractual Clauses and adequacy decisions.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify users of material changes via email and platform notifications. Continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy concerns or data requests, contact us at:

Email: privacy@markpoint.edu.au

Phone: 1800 MARKPT (1800 627 578)

Address: MarkPoint Pty Ltd
Level 10, 123 Education Street
Sydney, NSW 2000
Australia

Data Protection Officer: dpo@markpoint.edu.au